Our comprehensive Digital Health Management platform offers proven scalable solutions for care management and advocacy. You’re able to extend your reach across more critical touchpoints, uncover valuable health insights, and deliver modern member services that improve member adoption and experience. Wellframe Digital Customer Service helps members make the most of their benefits by unifying resources in one comprehensive solution. Via the mobile app, members can provide information on their health histories and needs and access programs, resources and checklists to stay on top of healthcare needs. The app also gives members access to a Care Advocate, who can answer questions, provide guidance and connect them to other resources within the health plan.

Features

Member Mobile App

Our Digital Customer Service mobile app empowers members to take full control of their health. We help you curate resources around individual member needs to improve experiences and care outcomes.

Staff Dashboard

Our Digital Customer Service dashboard gives your teams access to all the member information they need in one place. This makes it easy for them to build more – and stronger – connections across each member’s health journey.

Assured Privacy and Security

Privacy and security are baked into the core of our Digital Customer Service technology. In addition to HIPAA and AICPA SOC2 compliance, our Digital Customer Service offers application security through single sign-on (SSO), strong password requirements, and multi-factor authentication. Plus, you benefit from the infrastructure security strengths of the Google Cloud Platform (GCP).