Digital Agents Extend Your Customer Experience.

When you think of AI, you probably think of “bots.” And, maybe you don’t like them. But, we think of them as digital agents, because when you want to improve your customer experience, they are invaluable.

Use Cases by Application

Accounts + Memberships

Enhance self-service and satisfaction by allowing customers to update their own account and membership data.

Claims

Increase the efficiency and satisfaction of your customers and your team by automating claims processes.

Personalization

Make customers feel valued with personalized greetings and interactions based on their account, location, and historical information.

Appointment Management

Free up your staff and enhance self-service with Digital Agents for dynamic appointment management.

Authentication

Keep sensitive information secure by authenticating customers before Digital Agent assistance or human agent escalation.

Collections

Be more productive with your collections efforts with Digital Agent's secure, conversational AI transactions.

Order Management

Deliver effortless self-service at customer touchpoint for things like order status, tracking, returns, and more.

Support

Automate support processes and collect important information before escalating to a live, human agent.

Use Cases by Industry

Healthcare

AI-powered Digital Agents are 100% HIPAA compliant and cost effective for Providers, Payors, and DME.

Retail

Omnichannel Digital Agent AI and automation solutions make it easy for customers to do business with you.

Financial Services

Enhance every touch-point with confidence using secure, PCI-certified AI and automation solutions.

Service Providers

Increase engagement and call center savings with intuitive AI and automation solutions.

Insurance

Deliver an effortless customer experience and increase revenue with effective AI and automation.

Hospitality

Deliver an effortless customer experience with self-service available on any device and every channel.

What's In It For You?

Happier Customers

By eliminating wait times, customers’ needs are met quickly and efficiently on any channel 24/7/365. Why It's Important 90% of customers rate an immediate response as important or very important and 60% define "immediate" as 10 minutes or less.

Reduced Cost

Enhance every touch-point with confidence using secure, PCI-certified AI and automation solutions. Why It's Important For every second shaved off of average handle times, digital agents can save call centers up to $1 million in annual costs.

Increased Engagement

Increase the capacity to engage with customers instantly both inbound and outbound on any channel. Why It's Important Increasing customer retention rates by just 5% can increase profits by between 25% and 95%.

100% Compliance

Digital Agents help you avoid regulation penalties with secure call proxy, and full PCI-DSS and HIPAA compliance. Why It's Important The penalties for violating industry regulations range from $500 to $10,000 per month and can include criminal prosecution.

Maximum Efficiency

Eliminate repetitive, routine interactions and seamlessly escalate to human agents as needed. Why It's Important 60% or less of workday hours are spent on productive work.

Authentic Intelligence

Our humans train and validate the AI so Digital Agents understand user intent and get smarter overtime. Why It's Important 68% of consumers say the customer service representative is the key to a positive service experience.