Happiest Minds' Omni channel Digitally Assisted Sales & Service Platform (oDASP) is a comprehensive solution designed to enhance customer engagement and experience across multiple digital channels. This innovative platform caters to the evolving needs of modern consumers, particularly millennials, who expect personalized and seamless interactions across various touchpoints, including online, near physical locations, and inside stores

Key Features

Omnichannel Engagement oDASP enables businesses to interact with customers across multiple channels seamlessly.

• Engages online shoppers based on context, interests, and events
• Provides anytime, anywhere connected customer service experience

Personalization and Context-Awareness The platform offers tailored experiences to individual customers.

• Delivers personalized and dynamic offers
• Utilizes real-time tracking of shopper emotions, sentiments, and behavior

In-Store and Proximity Solutions oDASP enhances the physical retail experience with digital capabilities.

• Offers self-service kiosks with product catalogs and in-store navigation
• Implements in-proximity promotions using geofencing and beacon technology

Benefits

Increased Sales and Customer Loyalty oDASP helps businesses boost their bottom line and retain customers.

• Increases sales volume through focused campaigns and personalized engagement
• Enhances customer loyalty by providing relevant and timely interactions

Improved Customer Experience The platform significantly enhances the overall shopping journey.

• Reduces checkout time and streamlines the purchase process
• Provides a guided and efficient shopping experience from discovery to purchase

Enhanced Operational Efficiency oDASP empowers retail staff and optimizes store operations.

• Enables store associates to engage with shoppers more productively
• Addresses common business challenges like personalized offers and inventory management