Overview

IoT device monitoring lets businesses keep watch on vast numbers of deployed IoT devices and billions of data points for two purposes: to gain actionable insights from those devices and processes, and to ensure the devices are functioning properly. With IoT monitoring, organizations can scale their IoT deployments with the assurance that they can track every device, monitor performance, get notification of security vulnerabilities, gain insights whenever needed, and perform predictive maintenance across their entire deployment.

IoT Device Management That Works for You

IoT device management is not just a nice idea. It’s mission critical. Today’s connected devices are smarter, more feature rich and edge-compute capable. They are the eyes, ears and communications supporting your application. You need a remote device management solution that integrates fully with your network infrastructure to automate processes, keep tabs on activity across your living network, and give you command over those devices in groups and individually for updates, patches, security and troubleshooting. Digi Remote Manager® (Digi RM) is the technology platform that brings networks to the next level, allowing networks – and the people who manage them – to work smarter. It transforms a multitude of dispersed IoT devices into a dynamic, intelligent network. Now you can easily activate, monitor and diagnose hundreds or even thousands of mission-critical devices from a single point of command. Edit configurations, update firmware, schedule and automate tasks — all from your desktop, tablet or phone. You can also easily extend your network at scale with bi-directional, open integration and add intelligence to the edge with custom code, APIs and Python scripts. All the while, software-defined security diligently safeguards your entire Digi ecosystem. What’s more, Digi Remote Manager delivers all of the above with a lower first cost and subscription cost than other industry options. Most importantly, you can relax knowing that Digi Remote Manager will automatically monitor and remediate your network's device security. Your network never sleeps. But you can.

Benefits

Automated Network Monitoring To keep tabs on dozens, hundreds or thousands of active connected devices requires network monitoring software. Human eyes can't keep up. With Digi RM remote monitoring tools, you're in command. As your IoT device management platform, Digi RM watches your network for disruptions and intrusions, and lets you know when you need to take action. Set alerts for important conditions. Get reports on network performance. Check on any device, anywhere, anytime. Configuration Management Digi Remote Manager has what other IoT device management platforms don't: the ability to configure all of your devices at once, make individual configuration changes, and still manage those specialized configurations in groups. Create group and individual configurations. Deploy rapidly and accurately. Let Digi RM monitor device security. Firmware Updates Today's IoT devices are smarter, more feature rich, and have more tasks to perform at the edge. And they are not static. You may need to update firmware to enhance functionality, download custom scripts, keep your devices in compliance with corporate security policies, or deploy patches for threats to IoT security. Digi Remote Manager puts the network management tools in your hands to deploy firmware updates or send files to your devices in minutes, even if you have a network of many thousands of devices. Manage your dynamic network with a few clicks. Keep your devices secure. Detection and Troubleshooting Digi RM is always on, even during your network manager’s off hours. As your network monitoring solution, Digi RM lets you know when issues arise, sending alerts and delivering reports so your team can rest easy. At any time, they can gain the insights needed on the health of the entire network or individual devices and remotely troubleshoot, test and reboot devices as needed. Put network monitoring tools to work for you, so you can work smarter.

Features

• View and Group Device Inventory
  • Add devices to a group to logically organize and manage them.
• Update Individual Device Settings
  • Configure an individual device using the built-in configuration interface or loading configuration files.
• Update Device Settings in Bulk
  • Multi-select devices in the list and load configuration files onto them. This is a basic configuration method, not as powerful as automations or Configuration Manager.
• Custom Configuration and Installation Support
  • Automatically load a configuration and firmware onto a device when it first connects to Digi Remote Manager® (Digi RM).
• Configuration Manager
  • A powerful feature that can create a snapshot of a unit’s configuration, firmware, and file system contents, then propagate it to other units for rolling out a configuration or firmware change and managing security compliance.
• Update Individual Device Firmware
  • Click on a device in a list and upgrade the firmware.
• Update Device Firmware in Bulk
  • Multi-select devices in the list and load firmware onto them.
• Device Health Metrics
  • Devices can push their “health metrics” to Digi RM, which can then be used to trigger alarms and show status on a global dashboard, and can be viewed in detail on a device’s dashboard to aid troubleshooting.
• Alarms
  • Configure alarms to trigger based on health metrics, connection status, data usage, configuration status, and other factors.
• Mapping
  • See the location of your devices in real time in the Devices page in Digi RM.
• File System Access
  • Use the File Management page in Digi RM to access and load files onto your devices.
• SMS Remote Commands/Out-of-band Management
  • Supports sending and receiving SMS messages between Digi RM and a Digi RM-registered device.
• Automatically Manage Device Security Compliance
  • Use the Configuration Manager feature to ensure that the configuration, firmware, and files loaded onto a device remain compliant with the “gold standard.” Configuration Manager can be configured to create an alarm and/or correct noncompliance if a device is found not to be compliant. This important security feature prevents outside tampering.
• SM/UDP
  • The SM/UDP (Short Message/User Datagram Protocol) feature allows devices to leverage the very small data footprint of Digi RM SM protocol over UDP.
• Carrier Integration
  • Utilize information from cellular carriers to facilitate SIM provisioning, SIM activation/deactivation, data usage reporting, and alerting (from carrier rather than device perspective).
• On-Demand Reports
  • Create PDF reports containing health metrics and other data.
• Automations
  • A powerful mechanism to schedule and automate complex tasks to be carried out on devices or groups of devices — immediately, at a specific time and date, or on a recurring basis.
• Subaccounts
  • Create subaccounts that can be managed from the parent account. Subaccounts allow the parent account owner to restrict which device sub-account users can access.
• Web Service APIs
  • Link programmatically to Digi RM using RESTful web service APIs. This facilitates the ability to send data from Digi RM (or devices connected to Digi RM) to third-party systems such as AWS or Azure, and connect Digi RM to a customer’s own CRM or management platforms.
• Data Streams
  • Allows you to store time-series data in Digi RM that can be retrieved later by an external application using web services.