Dialer for debt collections

Improve borrower contact and streamline your contact center operations with the Credgenics AI-powered dialer for debt collections. Optimize outbound calling using machine learning-driven borrower risk segmentation, real-time monitoring, and agent activity tracking. The advanced auto and predictive dialers ensure seamless calling efficiency, and higher success rates in debt collections.

• Effortlessly manage global and local calling - Get access to multiple region DIDs - Control agent view using calling permissions and settings - Create dynamic calling dispositions and sub dispositions  - Enable data masking on reports and agent UI
• Reduce agent idle time with AI-powered Predictive Dialer - Maximise agent utilisation and increase connectivity  - Monitor real time calling performance from campaign wallboard - Supervisor empowered to enable transfer, bargain and whisper operations

Features

• Automated Dialing: The system automatically dials debtor numbers, reducing manual effort and increasing efficiency.
• Call Recording: All calls are recorded for compliance and quality assurance purposes, allowing for review and training.
• Real-Time Analytics: Provides real-time insights and analytics on call performance, helping to identify trends and improve strategies.
• Multi-Channel Communication: Supports communication through various channels, including voice calls, SMS, and emails, ensuring comprehensive reach.
• Integration with CRM: Seamlessly integrates with existing CRM systems, allowing for easy management and tracking of debtor information and interactions.