Dezide Field Service is a software platform designed to optimize field service operations by providing guided troubleshooting, workflow automation, and real-time knowledge sharing for field technicians. The solution enables organizations to publish and update troubleshooting guides accessible both online and offline, ensuring technicians have expert knowledge at their fingertips regardless of location. Dezide leverages machine learning to analyze operational data and continuously improve its knowledge base, reducing troubleshooting time, improving first-time fix rates, and minimizing calls to headquarters. The platform is particularly suited for industries with complex equipment and remote operations, such as utilities, telecom, and industrial engineering.

Key Features

Guided Troubleshooting Step-by-step instructions for resolving technical issues.

• Advanced mode for experienced users to access all actions and questions in a guide.
• Guides are available online, offline, and via API integrations.

Offline Capabilities Ensures access to troubleshooting guides without network connectivity.

• Offline Troubleshooter updates and uploads user feedback when reconnected.
• Suitable for remote or low-connectivity environments.

Knowledge Base Optimization Continuous improvement of guides using machine learning.

• Collects technician feedback and operational data.
• Guide Optimizer analyzes collective experience for automatic updates.

Workflow Automation Customizable workflows for dispatching and task management.

• Reduces manual coordination and streamlines service processes.
• Integrates with existing business systems.

Mobile Applications Intuitive mobile apps for field technicians.

• User-friendly interface requires no tool training.
• Real-time access to guides and reporting tools.

Benefits

Reduced Troubleshooting Time Minimizes time spent resolving issues in the field.

• Up to 60% reduction in troubleshooting time.
• Improves mean time to repair and first-time fix rates.

Operational Efficiency Streamlines service delivery and resource allocation.

• Reduces number of calls to headquarters.
• Enhances transparency and reporting.

Continuous Learning and Improvement Leverages collective operational experience for better outcomes.

• Guides are automatically updated based on real-world feedback.
• Ensures technicians always have the latest knowledge.