ServiceNow DevOps is a Software-as-a-Service (SaaS) solution designed to connect development and operations teams to ServiceNow's platform. It aims to keep developers in their familiar tools while bringing ops and dev teams together, boosting collaboration through enhanced connectivity, visibility, and traceability within existing toolchains. The solution helps deliver innovation at the pace businesses need by automating change creation and approvals.

Key Features

Automated Information Gathering and Connectivity Automatically gathers and connects information from DevOps toolchains for application and infrastructure changes. Connects development tools to change management for automatic ticketing and approval processes.

• Seamless integration with existing toolchains
• Automatic ticketing and approval workflows

Centralized Configuration Management Centralizes configuration data management to prevent change errors from reaching production environments.

• Unified configuration data repository
• Error prevention in production deployments

Performance Tracking and Optimization Tracks flow metrics and KPIs across teams with continuous data collection and consistent reporting. Allows comparison and management of teams to optimize flow using DevOps and Service Portfolio Management.

• Continuous data collection and reporting
• Team performance comparison and optimization

Benefits

Enhanced Collaboration and Efficiency Boosts collaboration by adding connectivity, visibility, and traceability to existing toolchains. Removes bottlenecks by automating manual processes with a simple, drag-and-drop interface.

• Improved team coordination
• Streamlined workflows and reduced manual tasks

Unified Data Management Eliminates information silos with one data source for the enterprise. Utilizes process mining to refine processes for optimal operational efficiency.

• Single source of truth for enterprise data
• Optimized operational processes through data-driven insights