Device Diagnostics is a powerful software tool developed by Zebra Technologies to optimize the performance and maintenance of Zebra mobile computers. This utility is part of the Zebra DNA suite, designed to streamline device management and enhance operational efficiency across various industries. By providing instant diagnostic capabilities, it empowers both administrators and end users to quickly identify and resolve common issues, significantly reducing unnecessary device returns and minimizing downtime.

Key Features

Instant Diagnostics Users can perform immediate tests on Zebra mobile computers with a simple button press.

• Assesses system health and functionality
• Identifies issues that can be resolved on-site

Remote Troubleshooting Support Enables efficient problem-solving without sending devices for repair.

• Allows Zebra technical support to leverage diagnostic data for phone-based resolution
• Reduces the need for physical device returns

Accurate Problem Identification Ensures precise diagnosis for devices that require repair.

• Provides detailed test results for creating accurate repair orders
• Minimizes misdiagnosis and unnecessary repairs

Benefits

Increased Productivity Keeps devices in the hands of workers for longer periods.

• Reduces downtime caused by unnecessary repairs
• Improves overall operational efficiency

Cost Reduction Minimizes expenses associated with device repairs and logistics.

• Decreases the number of devices sent to repair centers
• Reduces shipping and handling costs for returned devices

Enhanced Device Management Simplifies the maintenance process for IT administrators.

• Provides clear insights into device health and performance
• Streamlines decision-making for device maintenance and replacement