AI-powered ticketing for teams of all sizes

Empower your agents to enhance productivity, automate workflows, and deliver exceptional customer experiences – within Microsoft Teams or any tools you already use. Desk365 stands for better service, better products, and AI that truly delivers.

Raise and resolve tickets faster

Enable customers to raise tickets from any channel. Empower agents to help them better. We help you provide an omni-channel approach, so customers experience great service.

Microsoft Teams.

Your customers can create tickets, receive notifications, check on statuses and respond back to your agents, all without leaving Teams.

Email.

Customer emails get converted into tickets. Agent responses are sent via email and are also visible on your customer support portal.

Support Portal.

Provide your customers with a web portal where they can create and manage tickets, view solution articles from your Knowledge Base.

Web Widget.

Web widget that can be easily configured to fit into your website or web product. A powerful way for your customers to send in-context information while creating tickets.

Web Form.

Prefer an iframe form to a web widget? No worries, we got you covered with a configurable web form that you can add to your website.

AI built to simplify your workload

Desk365’s AI is different. It works in the background to reduce workload and stand-in to automate repetitive tasks so agents can do what they do best – be human. 

AI Agent

A custom AI agent built on your business’s historic data. The Desk365 AI Agent learns from your own tickets and knowledge base articles to generate accurate responses –so your agents can close tickets faster.

Summarize ticket

Quickly generate short and accurate summaries of lengthy ticket discussions with AI-powered automation. Desk365 extracts key details from customer interactions, condensing complex conversations into clear, actionable summaries. Eliminate the need for agents to manually review long threads, and in turn ensure faster response times.

Generate KB article

Easily convert ticket conversations into detailed, structured knowledge base articles using AI. Desk365 intelligently extracts key information from customer interactions, organizes it into a clear format, and helps expand your knowledge base. With AI-driven content generation, you can: save time, leverage customer queries to build a bigger KB repository, and ultimately enhance self service.

Draft with AI

Auto-draft intelligent responses to customer queries. Translate into 15 different languages, grammar check responses, and enhance your service.

Powerful ticketing platform.

Desk365 is a robust full featured ticketing platform that also works with other channels like email, support portal, web forms, and widgets. You get your own support email that your users can use to create tickets via email.

Unified Inbox.

A single inbox where all your support requests are present. Your agents can now collaborate and manage requests from all channels in one easy-to-use, intuitive interface.

SLAs.

Service Level Agreements are monitored to provide you with periodic reminders before they’re due, as well as if and when infractions occur.

Knowledge Base.

Create and share solution articles with ease using the Knowledge Base. Share articles with other agents, review them and then publish them. Make selected folders public that customers can view on the support portal.

Customizations.

Customize your entire helpdesk from support portal, to custom roles/ fields/ forms and more so that your helpdesk looks and functions the way you want.

Plugs in to your current tech stack 

Desk365 integrates seamlessly with Microsoft Teams or any other tools you already use. A helpdesk so extensive, it works to enhance collaboration and streamlines your existing workflow. 

Microsoft365 Integration

From Microsoft Entra ID Single Sign On to Copilot plugin, Desk365 completely fits in to your Microsoft ecosystem. Make use of the Desk365 Power Automate connector to integrate with other Microsoft and third party applications using Microsoft Power Automate. 

APIs and Webhooks

Seamlessly integrate with Asana, Azure DevOps, Jira, Power BI and more using our Power Automate Connector. 

Request a plug-in

Desk365 is built for and by our customers. See a missing integration? Message our team and we’ll build what you need.

Feature rich, built-to-last, ticketing software

Great products stand the test of time. Our aim has been to build a helpdesk that is for the long term. Your business grows, we prioritize and ship features you request to grow with you. 

Get instant ticket notifications

Get notified on both Teams and email about tickets you should not miss. Alert agents instantly for every ticketing action via push notifications on Microsoft Teams. Quickly monitor ticket progress and update end-users and agents directly within Teams. 

Round Robin

Effortlessly manage support requests with the Round-Robin Ticket Assignment. Automatically distribute tickets among support agents to ensure balanced workloads and timely responses. 

Automations

Configure automation macros that get triggered during ticket creation and ticket updates. Make it contextual to ticket/customer/ time properties and events so you don’t have to do repetitive work. 

Create tickets from Microsoft Teams 

Define workflows that can be triggered based on ticket fields, customer properties, keywords, events, and more. Convert direct messages or any messages in a public group or Teams channel into a trackable ticket in Microsoft Teams.

Mobile responsive

Make it easy for your end-users and support agents to access Desk365 directly from their mobile devices. Respond to tickets, view reports, and manage your support portal on the go. 

Multi-department access management

Configure departments into groups and provide access at a global level, department level or agent only level. Multiple email servers can be configured so you can maintain role-specific access.

Why choose Desk365 ?

Customers who choose Desk365 feel the difference. Built for and by customers, every feature, every detail is crafted so our users’ lives are simplified. 

Set up in 5 minutes

Migrate, onboard, and get started with your new helpdesk almost instantly. 

Support that goes the extra mile

Have questions? Need help? Desk365 is committed to real human support and providing true resolution.

Easy to use

Intuitive software your teams can pick-up in no-time. Ensure a smooth experience for both your agents and your customers. 

Highest ROI and product value

Reduce costs and increase agent productivity from day 1 so your business sustains growth.