Desk is an employee case management module designed to help HR managers and teams effectively resolve organizational or work-related issues, including complaints, appeals, and general inquiries. It provides a professional framework for managing these interactions, ensuring problems are addressed efficiently and proactively. As part of the broader PeopleForce HR platform, Desk integrates seamlessly with other HR functionalities, offering a flexible and intuitive user interface that allows for quick adaptation by new users. The system is engineered to simplify HR processes, potentially reducing monthly workload by up to 30%. It facilitates the creation and submission of cases, allows HR managers to delegate requests to responsible employees, and supports internal communications within the case window for direct problem resolution. Furthermore, Desk offers robust tracking capabilities, enabling users to monitor case statuses and progress, while an accessible dashboard provides analytics on active and closed cases, average resolution times, and departmental breakdowns, offering valuable insights into team efficiency and common issue sources. PeopleForce, as an all-in-one HRM software, extends beyond case management to encompass talent, time, performance, and culture management, offering extensive customization for access rights, automated workflows, leave policies, recruitment processes, and performance reviews.

Features & Benefits

• Case management in minutes
  • Allows users to quickly create cases via a hot menu, describe problems, and submit them for efficient and proactive resolution and statistics collection.
• Request delegation
  • Enables HR managers to receive and distribute requests to responsible employees, with requests classifiable by pre-established categories for analysis.
• Internal communications
  • Facilitates direct contact with the assigned problem solver through the case window, allowing users to track problem status.
• Cases always on hand
  • Provides help desk team members with quick access to submitted and assigned cases via the My Activity menu, along with case statuses for progress tracking.
• Running request statuses
  • Allows users to monitor status changes of cases in My Activities, enabling them to update assigned cases and track submitted cases for resolution.
• Case management analytics
  • Offers an accessible dashboard showing breakdowns of active/closed cases, average time to first response/full resolution, and cases by department/location for efficiency analysis.
• Recruiting automation
  • Accelerates talent acquisition through resume parsing, outreach, and testing automation, centralizing interviewer feedback and candidate details.
• Self-service for your employees
  • Empowers employees with access to team directories, event calendars, OKRs, goals, and one-click requests for sick leave or vacation.
• Flexible leave management
  • Customizes leave types and balance calculations, automating leave requests and approvals for team convenience.
• Employee surveys & eNPS
  • Measures employee engagement and satisfaction to identify key success drivers and support data-driven decisions.
• HR reporting & analytics
  • Provides actionable insights into HR processes, enabling the creation of quick, custom, and precise reports.
• HR workflow automation
  • Utilizes PeopleSign technology for mobile-friendly digital signing of job offers and other documents.
• Team collaboration
  • Facilitates goal collaboration, flexible access rights, and the creation of hiring teams, with features for commenting and rating news.
• Performance management
  • Simplifies setting up performance review schedules, monitoring progress, and conducting 1-on-1 and 360-degree feedback evaluations.
• Integrations
  • Offers fully integrated Android and iOS apps with the online version for managing HR on the go.