Protect customer trust with delivery performance insights

Get complete visibility into supplier performance, so you can catch missed SLAs, late deliveries, and cost drivers before they hit your bottom line.

When suppliers fulfill your orders, your brand is still on the line

With Delivery Insights & Reporting, Rithum helps your delivery experience live up to your customer’s expectations. With comprehensive and flexible data views, executives see the big picture, operations teams identify exceptions fast, suppliers get the transparency they need to improve, and customers get the delivery experience they expect.

End-to-end delivery performance monitoring

Track the full order lifecycle, from the moment an order is placed to when it arrives at the customer’s doorstep. This helps retailers diagnose delivery issues and hold both internal teams and suppliers accountable for the full customer experience. Key elements include:

• Committed vs. actual delivery comparison
• Fulfillment speed metrics at the line-item and supplier level
• Carrier pickup and delivery tracking with cumulative SLA visualizations

Monitor supplier performance with scorecards 

Spot recurring issues like SLA violations, incorrect carriers, or high-cost fulfillment locations. Take fast, informed action to fix breakdowns before they impact CX or margin. Each supplier’s performance is measured against customized SLAs with:

• Scoring and weighting per retailer-defined criteria
• Visibility into ship method and warehouse location compliance
• Shared views: both retailers and suppliers see the same data

Drill down to line-item details 

Track every order at the item level to uncover hidden inefficiencies (like partial shipments or multi-location fulfillment delays) before they escalate. But it’s not just about fixing problems: line-level data also reveals over-performing suppliers and growth opportunities. Turn insight into impact by identifying where your demand is concentrated and how you can offer a better delivery experience in those areas.

How it works

Define policies and connect feeds

Set your delivery expectations, connect supplier data feeds, and establish tracking rules tailored to your business.

Comprehensive insights

Analyze data from orders, shipments, and deliveries—comparing supplier actions against your customer expectations.

Take control with dashboards

User-friendly dashboards give you performance metrics, insights on delays, and cost efficiencies. Filter data by supplier, timeframe, and region and make informed improvements to your operations.