zenloop is an AI-powered Customer Experience Management (CXM) SaaS platform that enables companies to collect, analyze, and act on customer feedback throughout the entire customer journey, turning insights into actions that drive loyalty and growth.

Key Features

Multi-Channel Feedback Collection

• Gather customer insights at every touchpoint using surveys (NPS, satisfaction, etc.) via various channels.

AI-Powered Analysis

• Automatically analyze, cluster, and categorize feedback to identify key drivers of satisfaction and dissatisfaction.

Automated Action Management

• Trigger personalized win-back and advocacy programs based on feedback, sentiment, and segmentation.

Real-Time Feedback Integration

• Bring real-time customer feedback into the organization and display live feeds to relevant teams.

Closing the Loop

• Inform customers about actions taken based on their feedback, encouraging further engagement and reviews.

Integration Capabilities

• Seamlessly integrate with CRM, ESP, shop systems, and other customer management tools.

Customizable Workflows

• Define rules and workflows to automate responses and notifications for critical feedback.

Security and Compliance

• Enterprise-level security standards and EU hosting options.

Benefits

Enhanced Customer Loyalty

• Turn customers into fans by showing their feedback leads to real improvements.

Improved Retention and CLTV

• Reduce churn and maximize customer lifetime value through targeted recovery and advocacy programs.

Data-Driven Decision Making

• Prioritize CX initiatives based on actionable insights and clear KPIs.

Streamlined Internal Collaboration

• Share customer insights and success metrics across teams to foster a customer-centric culture.

Online Reputation Growth

• Increase positive reviews and referrals by leveraging satisfied customers as brand advocates