defi SERVICING is a comprehensive Software as a Service (SaaS) platform designed to automate, streamline, and accelerate in-house loan and lease servicing operations. It integrates seamlessly with external systems, providing real-time data access and services. The platform offers high availability and scalability, encompassing a full suite of capabilities for account management, collateral management, dealer management, collections, default management, and end-of-term/remarketing functions. Key features include a robust feature set, a digital portal for customer self-service, process orchestration automation, and extensive configurability, specifically tailored for managing auto loan and lease portfolios. It addresses critical industry challenges such as regulatory compliance, customer communication, system integration, and fraud prevention, aiming to cut costs and enhance customer care through workflow automation.

Features & Benefits

• Account Management: Handles customer invoicing, payment processing, cash management, credit bureau reporting, customer care, account closeout, and sale services.
• Collateral Management: Manages titles, end-of-term lease and balloon functions, and vehicle remarketing.
• Default Management: Supports collections, repossession, and bankruptcy activity with rules-based queuing, automated workflow, and shadow accounting tools.
• Digital Portal: Provides customers with self-service capabilities for making payments, enrolling in ACH, or requesting payment extensions or due date changes.
• Process Orchestration Automation: Automates workflows for efficient and effective loan and lease servicing.