defi MANAGED SERVICING offers outsourced loan and lease servicing, designed to augment existing operations or provide a complete, white-label servicing solution. Leveraging decades of lending experience and a state-of-the-art loan servicing SaaS platform, defi SOLUTIONS anticipates and automates customer needs. This service is ideal for auto loan or lease servicing, aiming to boost operations, reduce costs, and improve the customer experience through workflow automation, chatbots, conversational AI, and Contact Center as a Service (CCaaS). Key services include account management, cash management, bankruptcy management, back-office payment processing, default management, lease maturity management, and remarketing. The offering provides rapid speed-to-market, expert teams, white-label customer service, configurable solutions, and AI-powered messaging. It addresses common loan and lease servicing challenges such as delinquencies, customer expectations, staffing, and process inefficiencies.

Features & Benefits

• Augment or Complete Servicing Solution: Provides a white-label service that scales to any portfolio size, allowing teams to focus on growth.
• Comprehensive Service Offerings: Includes account management, cash management, bankruptcy management, payment processing, default management, lease maturity, and remarketing.
• Smart Technology Integration: Utilizes workflow automation, chatbots, conversational AI, and CCaaS to enhance operations and customer experience.
• Expertise and Efficiency: Offers rapid speed-to-market with teams requiring no product training and an ISO 9001-certified operation.