Deepdesk is an AI-powered assistant designed to revolutionize customer support by giving customer service agents real-time suggestions and next-best action options during interactions. This empowers agents to quickly find the right solutions for customers, significantly boosting customer satisfaction, enhancing overall productivity, and improving agent retention. The platform allows organizations to design their own AI rules and actions, automate repetitive tasks, and automatically summarize dialogues while creating follow-up tasks. Deepdesk acts as a comprehensive knowledge assistant, capable of generating accurate answers from existing FAQs, documentation, or articles. It supports moderation and augmentation of conversations across every language and channel, ensuring consistent quality. By leveraging Deepdesk, agents can manage more conversations simultaneously without compromising service quality, leading to diminished customer waiting times and heightened agent fulfillment. The system also provides deep insights through analytical machine learning capabilities, helping customer service leaders continually meet SLAs and foster a positive team environment. Deepdesk has been shown to help 96% of agents in conversations, saving over 60 seconds per interaction and automating 40% of agent text, leading to 70,000 agent hours saved.

Features & Benefits

• Customizable AI Rules & Actions
  • Allows organizations to design and implement their own specific AI rules and actions.
• Task Automation
  • Automates repetitive tasks within customer service interactions, freeing up agent time.
• Dialogue Summarization & Task Creation
  • Automatically summarizes conversations and creates follow-up tasks based on interaction content.
• Personalized Suggested Answers
  • Provides agents with real-time suggested answers, enabling them to maintain their own tone of voice.
• Knowledge Assistant
  • Generates accurate answers by leveraging existing knowledge bases, FAQs, documents, or articles.
• Omnichannel & Multilingual Conversation Management
  • Supports moderation and augmentation of conversations across all communication channels and in every language.
• Analytical Insights
  • Offers deep insights into customer interactions and agent performance through advanced machine learning capabilities.
• Increased Conversation Capacity
  • Enables agents to manage a higher volume of conversations simultaneously while maintaining high quality service.