Auror Reparations & Recovery is a cloud-based platform designed for retailers to efficiently manage and recover losses from incidents such as theft, drive-offs, and declined payments. The solution automates the debt recovery process by sending notifications to customers and providing self-serve payment options, transforming what is often a manual and adversarial process into a streamlined, customer-friendly experience. Retailers can report all incidents in one place, track recoveries against specific events, and download comprehensive reports for audits or analysis. The platform also supports secure evidence sharing with law enforcement and integrates with mobile tools for barcode scanning, making it easier to add recovered products to events. By centralizing and automating these workflows, Auror Reparations & Recovery helps retailers boost recovery rates, reduce manual effort, and improve overall profitability.

Key Features

Automated Customer Notifications Sends payment requests and reminders to customers.

• Reduces manual follow-up for staff
• Increases recovery rates through timely outreach

Self-Serve Recovery Payments Enables customers to pay outstanding debts online.

• Provides a convenient, secure payment experience
• Accelerates revenue recapture

Incident Reporting and Tracking Centralizes all incident types, from theft to declined payments.

• Simplifies data entry and management
• Tracks recoveries against specific events

Comprehensive Reporting Allows on-demand downloads of incident and recovery data.

• Supports audits and compliance
• Enables performance analysis over customizable time periods

Secure Evidence Sharing Facilitates quick, secure sharing of evidence with law enforcement.

• Reduces data security risks
• Speeds up investigations for non-retail crimes

Mobile Barcode Scanning Lets staff add products to events using mobile devices.

• Eliminates need for physical scanners
• Ensures complete and accurate data entry

Benefits

Increased Revenue Recovery Automates and streamlines the debt collection process.

• Boosts profits per store by recovering more debts
• Reduces losses from theft and unpaid transactions

Improved Customer Experience Transforms debt recovery into a less adversarial process.

• Provides clear, timely communication
• Offers convenient payment options

Operational Efficiency Reduces manual workload for retail teams.

• Centralizes incident management and reporting
• Automates repetitive tasks

Enhanced Security and Compliance Ensures secure handling and sharing of sensitive data.

• Supports compliance with data protection standards
• Minimizes risk of data breaches