Overview

Gentrack's Debt Management solution is designed to assist utility companies in effectively managing customer debts while enhancing customer satisfaction. By offering tailored debt journeys and flexible payment options, the solution empowers customers to manage their bills, thereby reducing revenue loss for utilities. This approach not only addresses outstanding debts but also fosters positive customer relationships, encouraging timely payments and reducing the likelihood of future arrears.

Features and Capabilities

• Tailored Debt Journeys: Customize debt recovery processes to suit individual customer circumstances, enhancing the likelihood of successful debt resolution.​
• Flexible Payment Options: Provide various payment plans and methods, allowing customers to choose options that best fit their financial situations.​
• Integration with Billing and Customer Care Systems: Seamlessly integrates with Gentrack's Billing and Customer Care solutions, ensuring a unified approach to customer management and debt collection.
• Data-Driven Insights: Utilize analytics to identify trends and predict potential payment difficulties, enabling proactive engagement with at-risk customers.​
• Regulatory Compliance: Ensure adherence to industry regulations and standards, reducing legal risks associated with debt collection practices.​
• Customer Empowerment Tools: Offer self-service portals and resources that enable customers to monitor and manage their debts independently.​
• Automated Communications: Implement automated reminders and notifications to keep customers informed about payment due dates and outstanding balances.​
• Performance Monitoring: Track the effectiveness of debt management strategies through comprehensive reporting and analytics.