Diamond IP Managed DDI Services provide centralized management and expert operational support for IP address management (IPAM), DHCP, and DNS infrastructure. The service includes system administration, monitoring, upgrades, and daily operational tasks for deployed Sapphire DHCP/DNS appliances. Customers benefit from ISO-certified managed services, proactive monitoring, and regular updates, allowing them to focus on core network initiatives while Diamond IP experts handle foundational DDI functions.

Key Features

Centralized IPAM Management Enables comprehensive management of IP address space and associated DHCP/DNS servers.

• Centralized control over IP address blocks, subnets, and assignments
• Management of DNS domains and resource records

Sapphire Infrastructure Management (SIM) Service Foundation for managed services, supporting Sapphire appliances.

• 24/7 monitoring and proactive error reporting
• Regular updates for operating system, kernel, DHCP, and DNS services

Managed IPAM Operations Complete service for all operational aspects of DDI.

• Daily updates to address pools and resource records
• Support for moves, additions, and changes in IPAM infrastructure

Certified Quality and Security ISO-27001 and ISO-9001 certified managed services.

• Independent validation of security and management practices
• Ensures quality and reliability of service

Flexible Deployment Options Supports various infrastructure scenarios.

• Central management for mixed server environments (Sapphire, ISC, Microsoft)
• Migration support for different deployment models

Comprehensive Training and Support Resources and programs to educate and assist customers.

• Product training, hands-on labs, and knowledgebase access
• 24/7 support via multiple channels

Benefits

Operational Efficiency Reduces customer workload by outsourcing DDI management.

• Frees IT staff to focus on strategic initiatives
• Ensures expert handling of critical network functions

Enhanced Network Reliability Proactive monitoring and timely updates minimize downtime.

• Rapid error detection and remediation
• Regular security and feature updates

Scalability and Flexibility Adapts to various network sizes and architectures.

• Supports both centralized and hybrid deployments
• Easily accommodates network growth and changes

Compliance and Security Assurance Certified processes ensure data protection and service quality.

• Meets industry standards for information security
• Reliable management practices validated by third-party certification