Overview

AUDITiQ is a scalable, expert-led auditing service combined with cloud analytics that converts video, POS, and operational data into actionable audit reports and insights. It helps QSRs, convenience stores, and retail operators detect fraud, enforce compliance, validate procedures, and improve speed of service across locations using scheduled audits, exception detection, and human review.

Features and Capabilities

• Core Offering: AUDITiQ provides scheduled, expert-conducted audits that combine AI signals with human review to deliver validated findings and prioritized recommendations.
• Audit Types & Coverage: Supports remote video audits, exception-based reviews, and on-site field audits (SmartFieldServices) when needed.
• Integration: Correlates video with POS and other operational data to link suspicious transactions to video evidence for loss prevention and dispute resolution.
• Reporting & Delivery: Offers scheduled and ad-hoc reports; dashboards deliver consolidated, location-level, and roll-up insights for management.
• Exception Detection: Uses analytics to identify outliers such as refunds, voids, discounts, and suspicious transactions, routing them to auditors for confirmation.
• Operational KPIs: Measures key performance indicators including speed of service, employee productivity, store open/close compliance, and other metrics tied to audit findings.
• Scalability & Global Use: Built to support multiple locations and geographies with centralized management through the 360iQ platform.
• Actionability: Prioritizes findings to enable targeted actions such as staff coaching, process adjustments, theft recovery, and compliance enforcement.
• Complementary Services: Integrates seamlessly with SmartAudit, SmartDispute, SmartAnalysis, and SmartFieldServices as part of the 360iQ ecosystem.