We build data fusion platforms for integrating, managing, and securing any kind of data, at massive scale. On top of these platforms, we layer applications for fully interactive, human-driven, machine-assisted analysis.

DIP: Data Intelligence Platform

The Data Intelligence Platform (DIP) enables Data Mining, Data Standardization, Data Visualization, Big Data Analytics, Statistical Analysis, Technology Implementation and other activities that are seen as key development activities required to deliver the Client’s Objective. DIP is a self-serve data collection engine with data pipeline configurations and monitoring, data governance, data¬ at ¬rest security, data lineage, advanced search, and data visualization capabilities. The server is designed to be a data management and analysis platform for structured and unstructured data on a Big Data scale. Above API Interface explains how DIP operates on highly unstructured functional silos of data and how data ingestion technology applied to fetch external data, integrates databases and customizes the Platform apps.

Big Data Fusion Platforms

Back-end infrastructure for integrating, managing, and securing data of any kind, from any source, at massive scale.

Analytical Applications

User interfaces that enable people to interact smoothly with data, ask better questions, and make better decisions.

For Any Big Data Problem

Proven technology that can be deployed today, adapts to any domain, and produces operational results in weeks.

Data Analysis Reporting Tool

Your Insights Will Make an Impact Blackcoffer provides comprehensive data reporting solutions that enable you to accurately and effectively analyze and share powerful insights across your organization.

Overview

Share Personalized Reports & Data Visuals Reporting and data analysis are the heart of any Voice of the Customer, Voice of the Employee, and Market Research program. That’s why we provide a comprehensive set of solutions for reporting and analysis. But, we don’t stop there! We understand that reports and analysis are only valuable if you can share insights with the people who can take action at the right time. Beyond reporting and analysis, Blackcoffer makes sharing data easy with role-specific reports, dashboards, data visualization, and even real-time alerts that are customized to the needs of the recipient.

Real-Time Results

Market Research Aggregated To Maximize Flexibility Blackcoffer’s data reporting is extremely flexible and can be customized, analyzed, and visualized in virtually any way you can imagine to provide real-time insights regardless of the channels you use to gather your data. Whether you use the web, email, IVR, mobile, SMS, telephone, or paper to collect feedback and whether the data are from structured surveys or unstructured text verbatims, all data are delivered to a single reporting environment, eliminating data silos. You can also integrate data from other business systems, such as your financial system, ERP, or CRM. This provides additional context that will help you to better understand the responses you receive, tie your feedback back to your business KPIs, and help you prioritize business improvements.

Real-Time Analysis Informs Your Team

Blackcoffer’s data analysis platform empowers your team to monitor survey progress and perform analysis on the data interactively, through a single real-time report. Users can:

• View completion rates and identify where respondents are dropping off
•  Check on progress toward quotas and targets
•  View, search, filter, and analyze structured survey responses and verbatims
• Save findings for later or export the data for further manipulation/analysis
•  Set permissions to control what users are allowed to see and do

Data Analysis

Explore & Visualize Your Data Blackcoffer provides comprehensive data analysis tools that help analysts interact with, explore, and visualize Voice of the Customer data. You can add data from other business systems to help find the undiscovered issues that may be lurking in the shadows. Analysts can use built-in reports or create custom reports capable of facilitating even the most advanced analysis (linear regression, factor analysis, cluster analysis, T-testing, etc.), explore the data, then produce visualizations that illustrate insights that are important to your business.

Dashboards

Real-Time, Role-Specific Dashboards & Reports Build drag-and-drop dashboards to deliver real-time data and visualizations tailored to your users’ specific needs. You can leverage simplified widget-based dashboards that include key goals and benchmarks. If you need more advanced capabilities, the sky’s the limit! Using our advanced reporting, you can build fully branded dashboards with data and/or visualizations including cross-data analysis, trends and correlations, key driver analysis, and predictive analytics.

Social Analytics

Enhance Data & Broaden Your Reach Social feedback is an invaluable channel for companies to improve dialog with their customers and for Market Research firms to reach a much wider market. It offers immediacy and flexibility, and helps you to tap into what your audience is saying about your company.

Overview

Mine Review Sites, Forums, Boards, Blogs for Rich Insights Our social media analytics tool, Blackcoffer SocialBox provides global issue tracking by crawling and filtering social media networks. Social media is not just about Facebook and Twitter - it is much bigger than that! In addition to the obvious social media platforms, Blackcoffer SocialBox can also monitor forums, discussion boards, and blogs where active discussions provide a rich source of insight that can inform decisions about product design and performance, competitive intelligence, and help you develop a better understanding of your market.

Blackcoffer SocialBox Social Analytics

Benchmark Your Social Media Buzz Blackcoffer SocialBox Social Analytics tool captures unsolicited feedback by crawling and filtering a wide range of social media sources. It monitors social media performance indicators such as likes, followers, buzz and sentiment, and can benchmark your performance against those of your closest competitors. Blackcoffer SocialBox Social Brain is a key element of our social analytics tool. It is an end-user performance dashboard for monitoring the KPIs across your social media channels. It provides analysis of activity in the mainstream social media channels, and tracks buzz and sentiment for specific themes across all your social media sources.

Text Analytics & Mining

Find Key Insights To Differentiate Your Business Your business is faced with ever-increasing volumes of free-form content including CRM, Voice of the Customer, customer service, financial, HR, and social media. Extracting real insights is like panning for gold – there are little nuggets hidden among a vast amount of less-valuable content.

Overview

Turn Text into Actionable Insight Sifting through the huge quantities of free-form content available to you is time consuming. Even so, it is critical to determine customer intent, keep abreast of vital market trends, or get early warning of product or service issues. The sheer scale and diversity of information sources that capture feedback is daunting. But those sources house valuable insights that can make an enormous difference in a competitive market. Ignoring them is not an option, so you must exploit them. Blackcoffer’s text analytics software helps scale this cumbersome process by providing a platform for companies to gain actionable insights from text data to grow their business grow.

Blackcoffer TextBox

Outperforms Human Category Analyses With Blackcoffer’s text analytics solutions, you can gain insight into what is being said across different categories of your business. Then, analyze the true sentiment for the categories that suit your business across multiple sources, receive timely alerts about sentiment changes, and align those insights with key customer metrics. Blackcoffer’s TextBox text analytics software provides categorization and sentiment analysis for free-form text, and automatically determines sentiment by category for each piece of content you need to analyze. In tests, Genius has delivered very high accuracy levels, often exceeding 95% accuracy and outperforming human analysis.

Benefits

Act Fast: Automate Analysis Rapidly analyze vast amounts of content, without large staff overhead, to enable faster response to customer issues. Richer Insights: Gain Clearer Understanding of Your Market Gain richer insights into customer and market perceptions and those of your competitors. Drive Action: Find & Address Customer Metric Changes Gain richer insights into customer and market perceptions and those of your competitors. Build the Big Picture: Align Structured & Unstructured Data for Insightful Data Analysis Integrate categorization and sentiment data with your wider Voice of the Customer program and share insights with the right stakeholders.