Make your data AI and action ready

AmplifAI unifies your CX data, eliminating silos and making it usable from day one. No source is left behind—so your AI can power the right actions across internal teams, BPO partners, and moments that matter.

Features

• **Agnostic Data Integration: **Integration is data independent, enabling complete contact center transformation from all data sources: 150+ cloud API's, on-premise systems, home grown apps, spreadsheets and more.
• **Organization and Roster Sync: **Your entire organizational hierarchy is mapped and updated. This enables every role to receive the actions and insights needed for their role, those above them, and those below them.
• **Metric and Behaviors Sync: **Mapped metrics and associated behaviors create a unified framework for standardized reporting, granular analysis, and AI-driven action recommendations.
• **Flexible Scorecard Management: **Utilize a comprehensive, weighted view of agent and leader performance across your contact center with live scorecards that adapt to your evolving priorities and drive better action.
• **AI-Ready Implementation: **Our customer success team simplifies the path to AI by mapping your organization’s needs into a unified, action-ready platform—whether you’re onboarding hundreds or tens of thousands of users.
• Post-Implementation Dedicated Customer Success: This is not a one time lift and shift. Our veteran CX leaders maintain active account relationships and ensure your contact center data, strategy and platform is always accurate and best-in-class.