Overview

Cyara Voice Assure is an automated, proactive global phone number testing solution designed to help organizations understand and monitor their customers' calling experiences worldwide. With servers in over 100 countries, Voice Assure can originate real-time calls in-country and interstate, replicating customer calls to measure aspects such as call connection rates, audio quality, voice latency, and more. This enables businesses to proactively identify and resolve issues before they impact customers, ensuring a consistent and high-quality customer experience across all voice channels.

Features and Capabilities

• Global Reach: Servers located in more than 100 countries allow for real-time, in-country call origination, providing accurate replication of customer experiences.
• Comprehensive Testing: Over 50 types of tests available, including DTMF functionality, IVR call routing, and carrier performance assessments.
• Real-Time Monitoring: Continuous monitoring of call quality from the customer's perspective, with real-time alerts and actionable data to address issues promptly.
• Detailed Metrics: Measurement of key call performance indicators such as call connection rates, audio quality, voice latency, and call line identity (CLI) dial tone transmission.
• Proactive Issue Resolution: Early detection of potential problems allows for proactive measures to prevent negative customer impacts
• Carrier Performance Analysis: Assessment of telecom network and carrier stability to ensure reliable customer connections.
• Integration with DevOps: Supports integration into DevOps workflows, facilitating continuous testing and monitoring throughout the development lifecycle.
• User-Friendly Interface: Provides an intuitive platform for setting up, running, and maintaining voice quality tests with minimal effort.