Overview

Cyara Velocity is an AI-driven, automated testing tool designed to enhance customer experience (CX) across various communication channels. It allows organizations to build ideal customer journeys and develop test scripts directly from these designs, ensuring each journey performs as intended. With a visual interface, Velocity simplifies the understanding of designs, identification of potential issues, and collaboration across teams to perfect the customer experience. As a no-code, platform-agnostic solution, it maximizes productivity through full automation of CX discovery, test case creation, execution, and maintenance. Velocity supports Agile and DevOps practices, eliminating manual testing, meeting tight deadlines, and facilitating continuous integration and deployment.

Features and Capabilities

• Automated CX Discovery: Automatically crawls and maps customer journeys to create accurate test scripts.
• Visual Interface: Provides an intuitive design interface for easy understanding and collaboration.
• No-Code Solution: Enables users to create and manage tests without writing code.
• Platform-Agnostic: Compatible with various platforms, ensuring flexibility in different environments.
• Full Automation: Automates test case creation, execution, and maintenance to enhance efficiency.
• Supports Agile and DevOps: Integrates with Agile and DevOps workflows, promoting continuous testing and deployment.s across voice, web, chat, chatbot, email, and SMS channels.
• Early Issue Detection: Identifies potential issues early in the development cycle to prevent costly delays.
• Integration Capabilities: Integrates with tools like Jira for defect tracking and management.
• Enhanced Productivity: Accelerates CX development by up to 70%, reducing time-to-market.