Overview

Cyara Cloud Migration Assurance is designed to facilitate seamless transitions of contact centers to cloud-based platforms. It offers automated testing and monitoring across all customer interaction channels, ensuring that migrations are executed efficiently and without compromising service quality. By providing tools that support every stage of the migration process, Cyara helps organizations minimize risks, reduce defects, and maintain high customer satisfaction levels during and after the transition.

Features and Capabilities

• Comprehensive Migration Planning: Accurately size, scope, and plan migrations to align with organizational goals and customer expectations.
• Accelerated Migration Process: Streamline the transition to cloud platforms without sacrificing quality, ensuring timely project completion.
• Defect Reduction: Implement automated testing to identify and address issues early, reducing unplanned work and enhancing reliability.
• Organizational Coordination: Facilitate synchronization across various departments to ensure a unified approach to migration.
• Migration Readiness Validation: Test, validate, and certify systems before full deployment to guarantee readiness and performance.
• Continuous Performance Assurance: Monitor and assure migration success and operational performance from day one and beyond.
• Five-Step Migration Framework: 1. Audit & Document: Analyze existing customer journeys and create detailed documentation. 2. Design & Build: Develop and refine systems based on documented insights. 3. Test: Conduct rigorous testing to ensure functionality and performance. 4. Deploy: Implement the migration plan across the organization. 5. Maintain: Provide ongoing support and monitoring to sustain performance.