CXone Interactions Hub streamlines the management of customer interactions by centralizing communication channels and automating compliance tasks. It allows contact centers to handle all interaction types within a single platform, simplifying operations and ensuring regulatory adherence such as GDPR and HIPAA. The solution automates critical processes like data extraction, deletion, and litigation holds, while using AI to identify risks. Its scalability ensures it adapts to business growth, while offering proactive risk management features that enhance data analysis and customer service. The platform reduces costs, boosts efficiency, and ensures compliance with minimal effort.

Features:

• Unified Interaction Management: Centralizes all interaction data in one platform.
• Compliance Automation: Automates key compliance processes such as data extraction and deletion.
• AI-Powered Risk Detection: Identifies potential risks with a customizable Risk Detection Board.
• Proactive Performance Monitoring: Evaluates past and present interactions for performance improvements.
• Scalable Solution: Adapts to increasing interaction volumes and evolving regulations.