Spot friction fast and resolve it even faster

AmplifAI brings together survey feedback, QA scores, performance trends, and agent conversations—so you can pinpoint what’s breaking the customer experience and fix it fast.

Features

• **Single Pane for Managing People, Chatbots, and AI Agents: **Manage performance and behavior across live agents, chatbots, and AI agents—all in one unified view. Compare outcomes and take consistent action across every channel.
• **Customer Intent and Call Reason Analysis: **Understand exactly why customers are reaching out. Analyze patterns and root causes by product, policy, or process—so you can solve issues at scale.
• **Predictive NPS: **Get ahead of customer dissatisfaction. AmplifAI predicts NPS based on behavior, sentiment, and call outcomes—before surveys are even completed.
• **Survey Commentary Analysis: **Transform open-text survey feedback into structured insight. Detect themes and root causes behind detractor comments to drive focused improvements.
• **Ask Your Transcripts: Unscripted Q&A for Ad-Hoc Queries: **Use natural language to query call transcripts, QA data, and CX metrics. From “Why did we get 1-star reviews?” to “What changed last week?” — get real answers—fast.
• **Sentiment and Root Cause Analysis: **Track shifts in customer and agent sentiment, then connect them to the reasons behind poor experiences—so you can fix what’s broken, not just see that it is.