Brightspace Customer Support by D2L provides a robust support system designed to help institutions and users maximize the benefits of the Brightspace learning platform. The support services include 24/7 environment monitoring, ensuring that any technical issues are promptly addressed to minimize downtime. Users have access to a dedicated support team that acts as an extension of their own, providing personalized assistance and resolving issues efficiently. The support team is well-versed in the latest Brightspace updates and features, enabling them to offer relevant and timely solutions. Additionally, D2L offers a customized self-serve help portal, reducing wait times and empowering users to find answers independently. The support services also include regular reviews of case trends to optimize the support experience and enhance user satisfaction. With multilingual support options, D2L ensures that users from diverse backgrounds receive the help they need in their preferred language.

Features

• 24/7 Environment Monitoring: Continuous monitoring to quickly address and resolve technical issues.
• Dedicated Support Team: Personalized assistance from a team that acts as an extension of your institution.
• Self-Serve Help Portal: Customized portal for users to find answers independently, reducing wait times.
• Multilingual Support: Real-time support available in multiple languages to cater to diverse user needs.
• Regular Case Reviews: Ongoing analysis of support cases to optimize the support experience and improve satisfaction.