Elevate customer support to new heights with AI-driven experiences

Get the benefits of end-to-end service lifecycle solution with proactive partner support

Every business aims for highly satisfied customers, improved operational efficiencies, and maximized profitability. That is why we at Tavant go above and beyond to support your journey with us. From the moment you join us to your ongoing endeavors, we are there for you at every step. Our tailored solutions boost efficiency, profits, and customer service. We make this possible by providing our customers with exceptional care and support throughout the Service Lifecycle Management (SLM) process.

Features

Omnichannel

Enable multi-channel collaboration between customers and service teams – phone (CTI Integration), SMS, chat/chatbots, email, website forms.

Customer 360

Highly configurable service cloud console enables a single 360-degree view of customer details, past interactions, and quick actions for first-time, faster resolution.

Case Management

Improve customer support with multiple case creation options, case routing rules, task reminders, auto-generated responses, and more.

Entitlements and milestones

Get accurate insights into entitlements to ensure satisfactory customer handling and service

Knowledge management

Enable article management for internal and external audiences with intelligent contextual search.

Contextual search

With contextual search, the service teams benefit from the most relevant knowledge available easily and provide faster resolutions.

Benefits

Industry-driven customer/partner engagements

By actively involving our customers/partners throughout the SLM process, we provide personalized solutions to help them industry demands

Direct access to case and associate data

Streamline your business processes by analyzing data for multiple use cases to provide customer with a seamless experience

AI-enabled reports and dashboards

AI-enabled reports and actionable insights ensures informed decisions for smarter business outcomes

On-the -go through mobile accessibility

Stay informed and connected, anytime and any place, with mobile accessibility offering the convenience of retrieving and analyzing information for quick decisions