Use Finest Customer Service Management Software

Cater to your customers' every need without any delay and elevate customer experience level in your workplace with TrackOlap. We help you serve your customers with utmost care and perfection.

• Fast and simple solution
• No learning curve
• Easy to use
• Build better relationships with your customers Why is TrackOlap To Instantly Serve Your Customers. Use Finest Customer Service Management Dashboard Better? TrackOlap To Instantly Serve Your Customers. Use Finest Customer Service Management Dashboard solution has one end goal - enhance customer experience regardless of the engagement channels or interaction type. We have developed a centralized place to set workflow by optimally overseeing and tracking all communications with a business's customers. Custom Workflow Customize workflow to resolve queries or complaints based on individual customers' needs. Add cases/ Complaints Simply add a case to the dashboard for quickly managing or updating case stages. Assignment of cases Assign the case ticket to the right person who has capabilities and authority to instantly resolve it. Integration with Cloud calling Ability to integrate with cloud calling systems to manage call logs and create cases accordingly. Dashboard or reports on Cases/Complaints Managers can generate insightful reports on cases to monitor individual employees progress.

Build Strong Relationships with Your Customers Using TrackOlap CSM

Records all the complaints

Create customer complaint tickets, assign them to the right person and follow up on the dashboard to check complaint history anytime.

• Multiple case stages
• Manage case details

Transparency of the Complaints stage

Managers can record multiple cases along with each step to build a transparent complaint stage for service agents to resolve complaints seamlessly.

• Update case stages
• Maintain case details

Easy to assign the complaint

Assign each complaint to the right person who has qualifications and authority to resolve it on time without any delay.

• Add a case
• Assign cases with a click

Monitoring of customer handling

Empower service managers to monitor customer handling in real-time to ensure customers always receive the optimal quality services.

• Automatic reports
• Overall case statistics

Here's How TrackOlap To Instantly Serve Your Customers. Use Finest Customer Service Management Dashboard Works

TrackOlap CMS enables managers to grow a customer experience with hundreds of accounts efficiently and effectively. We provide core technical support to satisfy your customers.

Create Workflow

Create a condescending workflow to resolve each customer complaint with details.

Lodge customer complaints in the platform

Enter customer complaints to the platform using simple custom forms.

Update the stage and Assign the task

Add multiple complaint stages and assign each one of them to the right person to take immediate action.

View all the stages of the complaint

A dashboard will show all complete, incomplete, and in-progress complaint stages.