Empower your customers with instant, accurate support across channels, without agent intervention.

Automate voice and digital interactions for improved customer CX Designed to meet the demands of today’s fast-paced, digital-first world, [24]7.ai’s customer self-service solutions use conversational AI to provide customers with quick, intuitive answers across voice, chat, and messaging channels. From routine inquiries to complex requests, self-service automation allows customers to get the help they need independently, reducing wait times and freeing up agents to focus on high-value interactions—creating a seamless, satisfying experience every time

Features

• **Unified Knowledge Base & FAQ Bots: **Enhance customer experience and reduce agent workload with AI-powered FAQ bots that deliver instant solutions. With information from a Generative AI-powered dynamic, unified knowledge base empowers both customers and agents to quickly find the most up-to-date answers to common queries, drawing from a range of sources—PDFs, web pages, text files, etc.
• **AI-Driven Customer Self-Service: **Shift customer inquiries to self-serve channels with smart, conversational AI. Our conversational AI tools allow for seamless interaction across voice (voicebot) and digital channels (chatbot), delivering human-like responses that guide customers through their issues.
• **Customer Intent Recognition: **Our self-service AI tools analyze customer intent, predicting needs and automating responses to deliver service tailored to customer requests. Leverage AI to understand and act on customer intent for efficient resolution.
• **Flexible Deployment: **Use our build-once, deploy-anywhere model to reduce costs and speed up deployment with code-free, intuitive bot building. Build conversations once, optimize as often as you need and watch them work flawlessly across all your channels.
• **Asynchronous Messaging: **Enable asynchronous messaging across channels such as Apple Messages for Business (AMB), Whatsapp, and more to keep conversations ongoing without requiring real-time responses and enabling customers to return to conversations at their convenience.
• **IVR and Visual Experience Integration: **Integrate IVR with a visual experience to offer efficient self-serve options over voice channels, letting customers resolve issues independently and quickly without waiting for a live agent.
• **Multimodal Interactions: **Enable your customers to engage with your brand seamlessly across multiple channels—text, voice, and visual inputs—all within a single, cohesive experience. Visual Cards can be shared by the chatbots, allowing transactions to be completed effortlessly through a visual interface.

Benefits

• **Operational Efficiency: **Shift customers to self-serve options and reduce dependency on live agents for routine queries – allowing teams to focus on complex interactions, driving down operational costs.
• **Faster, 24/7 Support: **Self-service tools such as chatbots, FAQ bots, and voice bots are available around the clock, providing customers with answers whenever they need them, boosting loyalty.
• **First Contact Resolution: **Resolve customer queries on first interaction with accurate intent prediction and smarter responses
• **Increased Customer Satisfaction: **With quick, intelligent responses and easy access to answers, customers resolve issues independently, leading to improved CSAT and a stronger brand image.
• **Cost Reduction: **Moving customers to self-serve channels helps businesses reduce costs per resolved contact (CPRC), significantly impacting the bottom line by decreasing reliance on high-cost channels.
• **Scalability & Flexibility: **Our solutions scale with your business, whether through asynchronous messaging, knowledge base updates, or conversational AI, providing a flexible support framework.