Customer Privileged Access Management (formerly SecureLink Customer Connect)

Provide secure, streamlined enterprise-grade remote support for your customers

• **Unified remote access: **Connect faster with a customer access management platform
• **Liability and risk control: **Limit exposure with granular, audited access to customers
• **Control and visibility: **Meet customer security demands with granular access controls

Simplify customer access management without compromising security

Leverage secure remote support technology to make audited, enterprise-grade connections to your customers.

75% less time spent establishing remote connections with customers

Connecting faster to customers results in improved time-to-resolution and customer satisfaction.

65% less time spent managing and supporting remote access

Less time spent on supporting your team’s connectivity to customers means more time spent on higher value-add activities.

70% less spent on costs related to security incidents

A secure access solution minimizes your access risks and liability to reduce security incidents and associated costs.

Customer Privileged Access Management capabilities

Comprehensive anytime access

Support broad connectivity requirements and access workflows

Credential management

Eliminate the need to know and manage customer credentials

Session recording

Monitor all rep activity with detailed audit logs and videos

Streamlined access

A single customer access management platform to access all customers, including Nexus connections

Customer access controls

Give customers visibility and control over access

Least-privilege access

Ensure reps only have access to what they need and nothing more

Solve your remote support challenges with Customer Privileged Access Management

Protect both your organization and customers by standardizing and securing remote support access to their environments.

Streamline regulatory compliance

Efficient and compliant access to customer environments

Meet cyber insurance requirements

Prove that you have the necessary security controls for coverage

Mitigate ransomware and cyber risks

Stop an attacker from compromising access to your customers