What is digital onboarding?

Digital onboarding is the process of establishing a person within a digital system or structure. Onboarding can apply to customers, users, patients, vendors, or employees. The digital onboarding process is organized similarly to a manual onboarding process. Forms must be filled. Proof of identity must be acquired. Accounts must be created. Digital, or remote onboarding, uses technology to conduct this process automatically, at any time or location.

Transform your customer onboarding experience

Deliver a seamless, mobile-first onboarding experience that meets the highest security standards.

The future of onboarding is here

 Our customer onboarding software leverages purpose-built AI to make registering or opening an account instant, intuitive, and error free. We empower businesses to offer a digital onboarding experience that engages customers from the very first interaction. Our innovative mobile solutions make signing up easy and enjoyable, all while safeguarding your business and building trust.

Upgrade your customer onboarding software with AI-powered efficiency

Maximize sign up rates

Boost onboarding completion rates by enabling customers to upload documents directly from their mobile devices.

Elevate customer experiences

Let your customers skip the typing. Our technology empowers smartphone cameras to pull information from payment slips, invoices, and other documents directly into mobile apps or back-end systems.

Prevent fraud

Verify new customers’ identities during onboarding processes with ABBYY Proof of Identity to ward off scammers and build trust with your customers.

Keep customers coming back

Improve customer retention by making it simple to submit documents and handle business on the go with user-friendly apps.

Onboarding, optimized—use cases

Customer registration

Make a great first impression and get customers registered fast by offering a simple, easy way to open an account, no matter which channel they use to sign up.

Self-service options

Keep customers coming back by offering a smooth, do-it-yourself onboarding process they can access via their channels of choice.

Identity proofing and affirmation

Get instantaneous certainty that your customers are who they claim to be with ABBYY Proof of Identity.

End-to-end data processing

Create a complete mobile-enabled onboarding process by combining ABBYY Mobile Web Capture with our cloud or on-premises intelligent document processing technologies.