Petpooja's customer feedback management tool is designed to help businesses, especially restaurants, collect customer feedback efficiently. It uses links, QR codes, or a feedback app to gather feedback on-site, reducing the need for manual follow-ups. This tool integrates with Petpooja's POS system and offers customization options for feedback questions.

Key Features

• Feedback Collection Methods: Collect feedback via links, QR codes, or a dedicated app.
• Customizable Questions: Create and customize feedback questions based on business needs.
• Customer Details Collection: Collect customer details such as birthdays and anniversaries.
• Online Order Feedback: Track and collect feedback for online orders placed through third-party platforms.
• Alerts for Negative Feedback: Receive alerts when negative feedback is submitted.

Benefits

• Efficient Feedback Collection: Reduces the time and effort required to gather customer feedback.
• Improved Customer Insights: Provides valuable insights into customer experiences and preferences.
• Enhanced Customer Engagement: Allows businesses to engage with customers more effectively by collecting and acting on feedback.