Customer Experience Platform (CXP)

TrustYou’s Customer Experience Platform (CXP) is an AI-powered solution designed for hospitality businesses to centralize, analyze, and act on guest feedback. It unifies reviews, surveys, and ratings from multiple channels into one inbox, enabling automated responses, sentiment analysis, and data-driven decision-making. CXP helps hotels improve service quality, boost direct bookings, and enhance guest satisfaction through actionable insights and reputation marketing.

Features

• Centralized inbox for all guest feedback
• AI-powered response automation and sentiment analysis
• Survey manager for pre-stay, on-site, and post-stay surveys
• Multilingual survey support and pre-built reports
• Competitor benchmarking and feedback segmentation
• Marketing widgets and push-to-Google functionality
• Impact scores and goal management tools

Capabilities

• Collect and manage feedback from reviews and surveys
• Generate insights to improve operational decisions
• Engage guests with personalized, AI-generated responses
• Benchmark performance against competitors
• Promote reputation across digital channels
• Drive improvements in guest satisfaction and loyalty

Benefits

• Streamlined feedback management and response workflows
• Increased efficiency and reduced manual effort
• Higher guest satisfaction and improved service quality
• Growth in direct bookings and online reputation
• Data-backed decisions for continuous improvement
• Enhanced brand visibility and competitive positioning