Customer Experience Management Platform

The Customer Experience solution within Experience.com’s Experience Management Platform (XMP) empowers businesses to capture, analyze, and act on customer feedback in real time. It automates journey-based surveys, centralizes review management, and delivers actionable insights to improve satisfaction, loyalty, and revenue.

Features

• Journey-based survey automation triggered at key customer touchpoints
• Pre-built industry templates for mortgage, insurance, SaaS, and banking
• SMS-based survey delivery and reminders
• Custom survey builder with branding and conditional logic
• Real-time dashboards and campaign analytics
• Bulk review management across locations and platforms
• SEO-optimized profile pages for individuals and teams
• Listings management for agents and locations
• Review filtering, sorting, and flagging tools
• Widgets for showcasing reviews on websites

Capabilities

• Capture customer feedback at every stage of the journey
• Personalize campaigns based on customer behavior and responses
• Automate survey deployment and feedback collection
• Analyze performance with predictive analytics and AI
• Manage reviews from Google and other platforms in one dashboard
• Maintain compliance with spam and PII monitoring
• Integrate with CRM, HRIS, and other enterprise systems
• Customize dashboards by department, location, or hierarchy tier
• Update permissions and settings from a centralized admin panel
• Create branded experiences that reflect company structure

Benefits

• Increase customer satisfaction and retention through real-time insights
• Build trust and credibility with authentic, visible reviews
• Reduce churn by acting on feedback at critical moments
• Improve operational efficiency with centralized management
• Enhance brand reputation and search visibility
• Empower teams with performance tracking and feedback tools
• Drive revenue growth through data-driven decisions
• Streamline onboarding and campaign creation with intuitive tools
• Ensure regulatory compliance and protect brand integrity
• Foster long-term customer relationships through personalized engagement