Connect seamlessly across channels, delivering on-demand support anytime, anywhere

Single conversational thread, for seamless, context-preserved interactions across platforms or devices Millions of consumers around the world use messaging every day—not just to keep in touch with family and friends, but also to connect with brands. Adding asynchronous messaging tools to your contact center transforms the customer service experience and puts consumers in control of the conversation. With [24]7.ai Engagement Cloud, you can support asynchronous communication across popular messaging platforms such as Apple Messages for Business (AMB), WhatsApp, and Facebook Messenger in addition to traditional channels like web, mobile app, SMS, and voice.

[24]7 Engagement Cloud makes it easy to build content once and deploy it anywhere—and our unique messaging solution automatically adapts it to suit each channel. The AI-powered automation and agent console you’re already using to support your website or mobile app can be used for messaging entry points as well. Plus, you can include rich visual content to simplify complex interactions and improve the user experience. This multi-channel messaging technology combines our operational expertise with industry-leading tools to truly transform the customer experience and increase back-end efficiency.

Features

• **Identify Visitor Intent: **With our async messaging solution, businesses can identify visitors through email, phone number, or Apple ID, gaining insights into their intent. This enables personalized, context-rich interactions across sessions without the pressure of real-time engagement. By offering flexibility, continuity, and tailored support, businesses enhance customer experiences while empowering teams to manage inquiries more efficiently and effectively.
• **Omnichannel Messaging: **Effortlessly connect with customers across channels with our omnichannel messaging platform. It ensures a single conversational thread, enabling seamless, context-preserved interactions as customers switch platforms or devices.
• **Customer Convenience: **Let customers communicate on their terms with digital messaging. Allow them to pause and resume conversations anytime, ensuring seamless, convenient interactions that fit their schedule. Digital messaging for business communication gives customers their time back by letting them “park” a message at their convenience and then return to the conversation—minutes, hours, or days later.
• **AI-Powered Automation: **Take advantage of industry-leading AI to make automated exchanges feel human. Start every messaging interaction with a smart bot that can authenticate users, resolve common queries, and process simple transactions. For complex interactions, the chatbot can do the pre-work like collecting customer details before escalating to a live agent to continue the conversation seamlessly.
• **Consistent Experience: **Build content once and deploy across all channels, ensuring a uniform brand experience. Our unique messaging platform automatically adapts content to suit each UI environment. Be in more places at once without having to create more content.
• **Flexible Integration: **Connect your existing chatbot and agents to any messaging platform using our open channel RESTful APIs. Making the move from real-time chat to asynchronous messaging also requires a mindset shift. Empower your agents with new skills training and a fully integrated, purpose-built asynchronous console so they can work smarter.