Customer Complaint Management Software Builds Customer Loyalty

Intelex Customer Complaint Software identifies and analyzes customer complaints and allows you to act on them sooner to reduce the number of customer escapes and gain increased visibility into common customer issues.

• Capture and track all customer complaints
• Analyze complaint data for trends
• Build Action Plans from complaint insights
• Use Insights to correct and prevent reoccurrence

Features

• **Identify Customer Complaints: **Efficiently capture complaint details, categorize by type and severity and then attach any associated documents for record keeping and audit purposes.
• **Analyze and Prioritize: **Analyze customer complaints to identify frequency and severity, then assign criticality and prioritize for follow up and corrective action.
• **Develop Action Plans: **Attach customer contacts and product lists, associate nonconformance reports and then develop action plans that address customer identified nonconformances both correctively and preventatively.