Customer Communication Management

Engage with customers in context through their channels of preference with full control and visibility across the enterprise. Design all communications – standard or custom – rapidly through visual modelling-driven environment and integrate them in process through plug-and-play. Leverage customer communication management software and deliver a delightful experience across the journey by keeping customers, partners, and employees connected in context across applications and touchpoints.

What you can do with Newgen Customer Communication Management Software?

• **Modernize template generation: **Design engaging customer communications with user-friendly and ready-to-use templates that do not require any coding. Configure responsive communications and apply personalization rules while maintaining security. Ensure personalized, effective, and compliant communications in line with your branding guidelines
• **Ensure seamless communications: **Leverage integration ecosystem and cloud-ready APIs for SaaS applications to ensure seamless information flow across systems. Interact with your customers on-demand through their preferred digital channels
• **Enhance customer experience: **Enable responsive customer interactions across channels, and document generation through self-service portals. Reduce the customer’s wait time and deliver a delightful experience. Leverage social media platforms to expand customer reach and trigger dynamic, event-based interactions
• **Ensure scalability and compliance: **Ensure 100% auto archival of every communication while complying with regulatory and data protection requirements. Handle a large volume of communications with our cloud-based customer engagement suite

Features

• **User-friendly Template Design: **Design engaging customer communications with user-friendly and ready-to-use templates that do not require any coding. Configure responsive communications and apply personalization rules while maintaining security. Furthermore, ensure personalized, effective, and compliant communications in line with your branding guidelines
• **Personalized Customer Experience: **Enable responsive customer interactions across channels, and document generation through self-service portals. Reduce the customer’s wait time and deliver a delightful experience. Leverage digital sensing to listen to your customers across channels in real time and analyze their interactions
• **Scalability and Compliance: **Ensure 100% auto archival of every communication while complying with regulatory and data protection requirements. Generate real-time reports and track delivery of communications across various channels, including print, e-mail, and web. Meet your compliance and audit requirements by capturing and archiving detailed communication logs. Cloud-friendly platform, with docker support on container architecture, enables quick and effortless deployments with no downtime. Cloud-friendly platform, with docker support on container architecture, enables quick and effortless deployments with no downtime
• **Ensure scalability and compliance: **Leverage integration ecosystem and cloud-ready APIs for SaaS applications to ensure seamless and secure information flow across systems. Interact with your customers on-demand through their preferred digital channels. Secure communication content in various forms to enhance information accessibility and faster retrieval