Transform Your Customer Experience with AI-Powered Customer Communications Management Software

MHC’s CCM software is a powerful suite of solutions that not only streamline your communication processes but also help you automate, create compliant documents, and give you direct control—at scale—without relying on IT. With more than 20 years of experience in regulated industries, we bridge inefficiencies caused by disconnected systems and siloed data. We enable seamless, well-designed, and engaging communications that drive customer satisfaction and improve operational efficiency across all channels.

Features

• **Complex Data Integration: **Rounding up all the necessary customer communication data from everywhere it lives often involves writing custom code or contracting out to a third party. Built-in data integration and an open API framework allows you to process multiple types of data, pulling information from sources including the cloud, databases, XML, and websites.
• **AI Assist: **AI Assist streamlines document and content creation, empowering business users to generate AI-driven documents, emails, web forms, and content fragments with ease. Refine sentiment, tone, and length to optimize every message and manage multilingual communications with one-click translations, saving time and costs.
• **Template & Asset Library Management: **Organize and consolidate hundreds of templates, including text elements, logos, branding, and disclaimers, into a single library. Build and modify templates easily with a visual designer to ensure consistent communications across all channels.
• **Workflow Management: **Build dynamic workflows with drag-and-drop functionality, automate data collection from multiple sources, assemble multiple assets into a single package, and transmit communications through multiple channels.
• **Automated Customer Experience (CX) & Engagement: **Create personalized customer journeys and communications using data from various systems. Utilize customer engagement analytics to tailor interactive documents to individual preferences.
• **Omnichannel Communications: **Choose between traditional print channels, a selection of electronic delivery channels, or a combination of the two. Deliver real-time communications and interactive forms and documents optimized for phones, tablets, PCs, and other devices.
• **Document Accessibility: **Ensure your documents meet compliance requirements with checks against 10+ accessibility standards. Improve readability and usability for all audiences while maintaining compliance with global standards.
• **Smart Documents: **Gain real-time insights into customer behavior and interaction with dynamic, self-service web document analytics. Engage your audiences with interactive, responsive documents. Reduce call center costs by preemptively answering questions and tailoring communications to individual preferences. Empower your customers to consume information on their terms.
• **Batch & On-Demand Documents: **Enterprise customer communications involve complex document production and delivery workflows. MHC NorthStar CCM offers both batch communications for documents generated in large numbers and sent to individual customers, and on-demand communications for documents tailored to individual customer needs. This enables companies to meet individual customer needs, as well as general ones.
• **Interactive Forms: **Collect customer data from various sources and generate personalized quotes, new customer accounts, support cases, and sales leads.
• **Personalized Communications: **Personalize your communications by choosing the language, tone, and channel based on past interactions.