Managing complexity for exceptional experiences

More services, more sales channels, more partners. The communications landscape has evolved, and traditional customer and partner management systems haven’t kept up. To manage an increasingly complex ecosystem of partners, you need a simple solution that builds strong, personalized relationships that get the best results.  For existing wholesale or enterprise customers, suppliers, or partnership opportunities you are yet to explore, ZIRA’s modular Customer and Partner Management software simplifies the end-to-end lifecycle management of every partner.  

Navigate an increasingly complex landscape

Simplify complex hierarchies

New business models and multi-level account hierarchies do not translate into traditional customer-partner agreements. Our Customer and Partner Management product helps you embrace evolving business models and inter-customer partner relationships like B2B2X profitably and without simplifying structures.

Streamline custom partner agreements

Expanding service portfolios and a complex customer partner landscape complicate the agreement creation process. Use ZIRA Customer and Partner Management to create personalized agreements for every customer and partner. Easily customize products and pricing, business rules, and partner-specific terms and conditions. Then, automatically place orders, produce charges, and manage billing based on each individual contract.

Overcome legacy setbacks

Legacy systems cause friction when establishing and managing new telecom partnerships. Onboard new customers and partners quickly, centralize your partner data management across all other applications, and establish complete partner lifecycle management using our solution.

Transform all aspects of partner management

Deliver consistent and personalized customer experiences across every touchpoint with a single resource that combines all the sales, marketing, and support tools you need. ZIRA Customer and Partner Management empowers you to improve all aspects of partner management.

Lifecycle management

Streamline customer partner management by tracking the flow of information across the entire lifecycle.

360º visibility

Get a holistic view of complex customer data to inform decisions and identify new opportunities.

Seamless integration

Integrate and synchronize Customer and Partner Management with other ZIRA or external applications for an All-in-One platform.

Better relationships

Use your data to your advantage to create strong, lasting relationships with partners and customers.

No compromise

Handle complexity without simplifying structures, with support for complex agreements and hierarchies.

Full support

Get complete support for all business models – B2B, B2C, B2B2X, and wholesale.

Customer and Partner Management modules

Our modular approach offers a tailored solution with the speed and simplicity of an out-of-the-box product. Mix and match ZIRA’s core and complementary modules to launch a customer and partner management system tuned in to your business needs.

Core modules

Achieve comprehensive coverage of your business with our three core modules.  Customer management More complex customer relationships need management capabilities that can keep up.

• Centralize all customer data, including interactions, transactions, and engagement history
• Master that customer data for better customer lifecycle management
• Track customer actions to other systems to improve customer experience Partner management Offload the burden of dealing with increasingly complex telecom partnerships.
• Treat each partner as unique with tailored services
• Support complex multi-level account hierarchies
• Operate across B2B, wholesale, and B2B2X channels Agreement management Customized agreements are the cornerstone of strong relationships.
• Give personalized service with adaptable business contracts
• Manage multiple, complex agreement types
• Streamline invoicing processes, save time, and improve accuracy

Complementary modules

Configure our CPM to the specific requirements of your business. Explore a full range of modules to enhance your system.  Trouble ticketing management Customer satisfaction needs efficient management of cases from occurrence to resolution.

• Streamline management with dynamic case classification and workflow configurability
• Track and trace reported problems with full ticket lifecycle support
• Prevent and pre-empt problems with SLA monitoring and reporting Lead management Streamline the process of converting leads into customers and partners.
• Track the status of prospects across multiple channels
• Avoid oversights with neglected leads reporting
• Pull through data for easy transition from lead to agreement Loyalty management Keep customers engaged with easy-to-launch tools in your loyalty management system to maintain relationships.
• Define loyalty scheme rules to incentivize customers
• Drive engagement and retention through reward programs
• Use data to identify and add value to your key relationships

Build stronger relationships with personalized agreements

Agreement management with ZIRA is more than prepopulated forms. It is the basis of automating BSS functions across the board. Our tools streamline the creation of personalized and customized products and pricing, terms and conditions. Negotiated down to the smallest detail, they define and streamline all future interactions with each partner and customer.

With ZIRA Agreement Management, you can:

• Effectively manage the full agreement lifecycle
• Define highly personalized relationships
• Automate interactions with other BSS applications

Key features

• Full 360º customer visibility
• Personalized treatment of each partner
• Automated creation of new telco partnerships
• Support for B2B2X models
• End-to-end customer support processes
• Loyalty tools for customer retention