Custellence is a cloud-based customer journey mapping tool designed to help organizations visualize, analyze, and improve every step of the customer experience. The platform provides an intuitive digital whiteboard for creating detailed journey maps and service blueprints, allowing users to capture both high-level overviews and granular details. Custellence supports real-time collaboration, making it easy for cross-functional teams to contribute, share insights, and align on customer-centric strategies. The tool excels at stakeholder management by presenting complex information in a clear, visually engaging format, and offers features for tagging, prioritizing, and organizing insights. Integration with CRM and customer service platforms streamlines data flow, while high data security standards ensure safe handling of sensitive information. Custellence is trusted by thousands of CX professionals globally to drive business growth, improve customer satisfaction, and foster organizational alignment around customer needs.

Key Features

Intuitive Journey Mapping Easy-to-use digital whiteboard for creating customer journey maps and service blueprints.

• Flexible, grid-free design for capturing ideas and details.
• Supports both high-level and detailed mapping.

Real-Time Collaboration Enables teams to work together on journey maps from anywhere.

• Share maps internally and cross-functionally.
• Comment, edit, and update in real time.

Stakeholder Management Presents customer journeys in a visually engaging, easy-to-understand format.

• Highlight or hide layers of information for different audiences.
• Facilitates buy-in from leadership and stakeholders.

Insight Tagging and Organization Tools for tagging, prioritizing, and organizing customer insights.

• Identify pain points and opportunities.
• Streamline improvement initiatives.

Integration and Security Connects with CRM and customer service platforms for seamless data flow.

• High data security standards for sensitive information.
• GDPR compliant.

Benefits

Enhanced Customer Experience Improves understanding and management of customer journeys.

• Identifies pain points and optimizes touchpoints.
• Drives higher customer satisfaction and loyalty.

Increased Productivity and Alignment Streamlines collaboration and communication across teams.

• Reduces silos and aligns teams around customer-centric goals.
• Accelerates journey mapping and improvement processes.

Stronger Stakeholder Engagement Facilitates clear communication with leadership and stakeholders.

• Makes complex customer data accessible and actionable.
• Supports strategic decision-making.