Overview

Ozonetel Auto Dialers is a cloud‑based SaaS solution designed to automate and optimize outbound calling campaigns for sales, telemarketing, and customer service teams. It enables businesses to handle high volumes of outbound calls without manual dialing. The platform offers multiple dialer modes—including predictive, progressive (power), preview, and IVR—so teams can tailor dialing strategies based on campaign goals and data quality. No hardware or installation is required; teams simply log in to manage campaigns and connect agents to live prospects efficiently.

Features and Capabilities

• Dialing Modes:
  • Predictive Dialer: Optimizes calls based on agent availability to maximize talk time and minimize idle time.
  • Progressive/Power Dialer: Sequential calls connect only when an agent is ready, reducing dropped calls and silent waits.
  • Preview Dialer: Agents review customer info before dialing for high‑value or complex conversations.
  • IVR Dialer: Broadcasts personalized pre‑recorded messages and supports press‑1 engagements.
• Core Automation & Productivity Tools:
  • Built‑in answering machine detection (AMD) to skip voicemail and connect agents to live answers.
  • Flexible dialing logic (agent‑first and customer‑first) to balance efficiency and customer experience.
  • Retry scheduling to automatically re‑attempt calls at defined times.
  • Auto dial list upload & CRM integration for seamless data utilization.
• Monitoring & Reporting:
  • Live monitoring of agent campaigns and dashboards for supervisors.
  • Real‑time & historical reports detailing call counts, success, and trends.
  • Pacing ratio control allows supervisors to set and optimize call pacing rules.
• Communication Enhancements:
  • Voice broadcasting to send bulk call messages to target audiences.
  • Text‑to‑speech for dynamic voice messages.
  • Call recordings stored alongside prospect data for review and training.
• Data & Integration:
  • Seamless CTI/CRM connect with popular CRMs to boost agent effectiveness.
  • Support for multiple phone number formats, saving time on pre‑dialing prep.
• Deployment & Use:
  • No local installation — login and campaign launch from anywhere.
  • Campaign setup includes selecting visible caller ID numbers, uploading call lists, selecting agent groups or IVR, and launching dialing sequences.