CSG Encompass is a comprehensive Business Support System (BSS) solution designed for telecommunications companies to maximize returns from their B2B and B2B2X operations. It offers a full-stack solution that includes charging, billing, customer management, and more, enabling businesses to transform their operations without the risks associated with legacy systems.

Key Features

Sophisticated Rating and Billing Encompass provides advanced rating and billing capabilities tailored for B2B and B2B2X environments.

• Real-time and batch event rating across networks and services
• Multi-level corporate account structure modeling
• Automated generation of customizable invoices
• Configurable payment collection workflows

Customer Connect Agent Desktop A specialized agent desktop designed specifically for telecom customer service.

• Personalized deal offerings and improved collections
• Catalog-driven functionality for rapid product introductions
• Pre-built customer journeys and out-of-the-box configuration

Advanced Offer Management Enables the creation and monetization of complex business models and services.

• Real-time charging, rating, and policy controls for various network equipment
• Support for fixed, 3G, 4G, and 5G networks
• Flexible charging scenarios (usage-based, recurring, one-off, etc.)
• Personalized upselling and cross-selling recommendations

Benefits

Increased Revenue Encompass helps telecom companies boost their revenue streams.

• Personalized deals and improved collections reduce leakage
• Faster time-to-market for new products and services
• Monetization of multi-sided business models

Operational Efficiency The solution streamlines operations and reduces costs.

• Reduced time-to-market and operational expenditures
• Lower call-handling time and decreased contact center staff attrition
• Decreased deployment costs and risks

Enhanced Customer Experience Encompass improves interactions between the company and its customers.

• Customizable invoices in preferred currency and language
• More productive customer service calls
• Personalized product recommendations based on account behavior