CSG Assure is a comprehensive service quality and fraud prevention solution designed for telecommunications providers. It offers global voice, data, and SMS testing tools, along with roaming and contact center testing capabilities to ensure optimal service quality and minimize fraud risks.

Key Features

Global Testing Tools CSG Assure provides a suite of testing tools for various telecommunication services.

• Voice quality and connectivity testing
• SMS testing for delivery, content, and timing
• Data service quality assurance
• Roaming experience verification

Fraud Detection and Prevention The solution incorporates active and passive testing to combat telecom fraud.

• False Answer Supervision (FAS) detection
• Illegal bypass and SIM box fraud prevention
• International revenue share fraud protection
• Spam and smishing campaign blocking

Contact Center Quality Assurance Assure offers tools to maintain high-quality customer interactions.

• Interactive Voice Response (IVR) testing
• Two-way SMS scenario testing
• DID and access number verification
• Voice quality testing for customer experience

Benefits

Enhanced Service Quality Assure helps telecom providers maintain high-quality services across their networks.

• Proactive identification of service issues
• Real-time updates and alerts for SLA compliance
• Improved customer satisfaction through consistent service quality

Increased Revenue Protection The solution safeguards telecom providers against various forms of fraud.

• Reduction in revenue loss due to fraud (estimated at $30 billion annually for telcos)
• Accurate charging for network usage
• Protection against artificially inflated traffic to high-rate destinations

Improved Roaming Experience Assure ensures quality service for roaming subscribers.

• Quality assurance for voice, SMS, and mobile data while roaming
• Testing of inbound and outbound roamer experiences
• Steering of roamers to preferred partners