Overview

CS VoiceStack is an intelligent, AI-powered digital phone system specifically designed for dental practices. It integrates seamlessly with CareStack and other practice management platforms to provide a comprehensive communication solution. By leveraging advanced AI technologies, CS VoiceStack helps dental practices analyze phone calls, identify missed opportunities, and re-engage with prospects, ultimately driving patient growth and improving operational efficiency.

Features

• AI-Powered Call Transcriptions:
  • Real-time transcription of phone calls using advanced speech recognition technology.
  • Automatic identification of key phrases related to appointments, patients, and more.
• Integrated Phone System:
  • Make and receive phone calls directly through the system.
  • Manage all phone calls, text messages, and live chats in one place.
• Automated Workflows:
  • Set up workflows to customize automated responses and follow-ups from call transcripts and recordings.
  • Automate missed call responses via personalized text messages.
• Actionable Call Analytics:
  • Analyze key metrics associated with call performance to identify areas for improvement.
  • Benchmark team performance and train staff using AI-generated insights.
• Deep Integration with CareStack:
  • View patient details from the call screen, including balances, recalls, and more.
  • Schedule or reschedule appointments with a single click.
• Text-to-Pay:
  • Send patients a text-to-pay link without leaving the call screen for more effective collection calls.
• Follow-Up Management:
  • Add and assign patient follow-ups to other users in CareStack to ensure better collaboration.
• Secure Deployment Options:
  • Deploy in virtual private clouds (VPCs) or on-premises environments.
  • Role-based access controls and document-level security.

Benefits

• Enhanced Patient Engagement:
  • Convert more callers into patients by leveraging AI-driven insights and automated workflows.
  • Improve patient satisfaction through efficient and personalized communication.
• Operational Efficiency:
  • Streamline front office operations by consolidating communication channels.
  • Reduce the time and effort required to manage patient interactions.
• Scalability and Flexibility:
  • Adapt to the specific needs of dental practices of all sizes.
  • Support secure customization and fine-tuning to enhance accuracy and relevance.
• Data Security and Compliance:
  • Ensure the highest standards of privacy, security, and compliance.
  • Offer private deployment options for ultimate data control and sovereignty.
• User-Friendly Interface:
  • Minimal configuration required for setup and use.
  • Intuitive design makes it accessible to users with varying technical skills.