With CentralSquare False Alarm Management (powered by CryWolf), managing your alarm program becomes our responsibility. Our comprehensive services solution administers alarm system registration and renewals, tracks and processes false alarms, manages fees and fine collections, and processes appeals. With all correspondence, invoices, telephone scripts and public-facing webpages customized to meet your business objectives, we serve as your partner in reducing false alarms while maximizing citizen compliance and engagement.
Vendor
CentralSquare
Company Website
Reduce False Alarms and Wasted Resources
Your alarm ordinance is managed by CentralSquare so you can focus on what matters, serving your communities. The team administers alarm system registration and renewals, tracks and processes false alarms, manages fees and fine collections and is the first point of contact for appeals. CentralSquare serves as your partner in reducing false alarms while maximizing cost recovery efforts and compliance.
Features
- Alarm permit registration/renewal and tracking
- False alarm processing (business rules) defined by agency ordinance
- Alarm incident data transfer from CAD
- Separate law enforcement and fire rules, correspondence, fee/fine structure
- Generate agency-specific notices, correspondence, forms and invoices
- Produce bills, statements, and late notices
- Manage billings, receivables, and collections
- FDIC-insured, bank lockbox payment processing
- Alarm Program website for citizen access and education
- Convenient online, PCI-compliant payment portal
- Support hearings and appeals
- Report and alarm program statistics
- Daily and monthly Alarm Program account reconciliation
Benefits
- Fewer False Alarms: False alarm reductions of more than 80%
- **Efficient Processing: **CentralSquare team processes false alarms, notifications, bills, and collections daily
- **Improved Compliance: **Permit increases of up to 50%
- Increased Collections: Collection rates of more than 85%