Cruise Web App provides guests and agents with comprehensive web portals offering rich functionalities. These applications allow guests to book cruises on cruise line websites and offer enhanced services through brochure requests and other features. The web solutions feature user-friendly interfaces, improved guest service capabilities, centralized information access, corporate branding support, cross-browser website compatibility with full mobile device support, and efficient APIs for custom web applications. These features collectively aim to boost bookings and elevate guest experiences by providing convenient and customizable solutions for both cruise operators and their customers.

Features:

• User-Friendly Interfaces: Clear interface and intuitive user flows. No training is required, and anyone can quickly start utilizing the value that our web solutions bring.
• Improved Guest Service: Guests can use our Web Guest Services portal at any time, from anywhere to manage their past and upcoming bookings, update personal information, provide card details. This allows for great flexibility, as they do not have to contact customer service. Additionally, guests can customize their cruise experience selecting excursions, dining options by themselves.
• Centralized Information: Web portals allow access to all key information in one place, allowing convenient management to users and reducing the chances of errors and missing information.
• Corporate Branding Support: Our Web solutions support corporate branding and can be added as a seamless link from a cruise line’s existing website. The solutions were designed using modern technologies known as SPA (single page application) which dynamically updates content.
• Cross-browser Website Compatibility, with Mobile Device Support: cruisePAL’s Web solutions function across various browsers and with responsive resolutions can also be accessed from any mobile device.
• Efficient API for Custom Web Applications: Unlock seamless integration and customization with our efficient API, empowering businesses to build tailored web applications that enhance functionality, streamline processes, and drive innovation.

Agency/ B2B Booking Portal Agency Web Booking is a portal which allows agencies to see cruise availability, make, and manage existing bookings online via a secure authentication process linked to the client area of an agency contact.

• Accounts can be linked to a user group in the same way a new user in cruisePAL is created.
• When a user logs in, their access level and pricing are determined.
• In the Agency Portal, the system automatically detects the assigned rules for the user and applies them throughout the booking process.

Passenger/ B2C Booking Portal Direct Web allows guests to book cruises online. Direct Web can be delivered with corporate branding and can be added as a seamless link from a customer’s existing website.

• We offer out-of-the-box solution, where cruise lines can customize the solution and integrate it with cruisePAL’s CRS module via API.
• You can add a payment gateway to this module at the time of booking, enabling the collection of deposits or final payment.

Guest Services Portal Web Guest Services portal offers rich functionality to guests. They can manage past or upcoming bookings, edit the manifest info, add any preferences, dietary or medical information, register their credit cards, make payments, and book excursions.

• Guests can also complete surveys to provide the cruise line with valuable feedback.
• All survey responses will instantly be available in the Shore application, allowing cruise lines to analyze the data, get to know guests better, and provide the business with the tools to make data-informed strategic decisions.

Brochure Web This module is designed to capture guests’ interest for brochures, newsletters or other marketing materials.

• Guests can add their contact information via online forms which create a folio and note entry directly into cruisePAL applications.

API The API module provides cruise lines with the ability to fully customize and manage their booking process using an external web development company.

• The simple XML format enables a third party integration to design and fully customize the web form layout and booking sequence.
• The full API documentation is provided and we work in conjunction with the external Web Development Company to implement this module.