IssuTrax™ is a comprehensive and flexible hotel maintenance and cruise guest service automation tool designed to enhance shipboard operations. This cruise hospitality management software offers both web and mobile solutions, improving service efficiency, maintenance, issue tracking, communication, and personalization. By connecting staff, locations, and resources within a centralized system, IssuTrax™ enables real-time collaboration, allowing easy creation, tracking, and management of various requests, including guest service orders, maintenance tasks, safety issues, environmental concerns, and outside vendor work. The core functionality of IssuTrax™ Web allows users to easily create, manage, track, and report on service tickets and all cruise guest interactions, improving overall cruise line productivity through workflow automation, real-time updates, and communications. The xMobile™ app is used by technicians, housekeeping staff, and other users assigned to complete tasks, allowing them to remain mobile and automatically receive work/service orders and update the system on progress and completion of tasks. IssuTrax™ revolutionizes business operations by streamlining unplanned maintenance tasks, optimizing guest interactions, and providing efficient internal and external communication, boosting productivity and offering real-time insights for effective management decisions.

Features:

• Centralized Collaboration: IssuTrax™ connects your staff, locations, and resources within a centralized system. This integration enables real-time collaboration, allowing easy creation, tracking, and management of various requests. These include guest service orders, maintenance tasks, safety issues, environmental concerns, and outside vendor work.
• Streamlined workflow: Improve your overall cruise line productivity through workflow automation, real-time updates, and communications, providing management with a real-time picture of the top guest issues.
• Enhanced Guest Service: Our cruise hospitality management software enhances shipboard operations by improving service efficiency, maintenance, issue tracking, communication, and personalization. This leads to a better guest experience and overall satisfaction.
• 3rd-Party Integration: Integrate with other systems.
• Mobile: Remain mobile and automatically receive work/service orders and update the system on progress and completion of tasks while providing valuable data to help management improve processes and maintenance.