CRS ICCS (Control Room Solution Integrated Communication Control System) is a browser-based software platform designed to simplify and streamline communications for emergency response operators. It integrates various communication features into a single, intuitive interface, allowing operators to manage multiple calls, monitor radio communications, and control incident responses efficiently.

Key Features

Unified Communication Platform Seamlessly integrates multiple communication channels

• Manages telephone and radio communications
• Supports text messaging and status updates

Call Management Efficient handling of emergency calls

• Answers incoming emergency telephone calls
• Monitors call queue and priority
• Manages multiple calls simultaneously

Radio Communication Comprehensive radio system integration

• Selects and monitors talkgroups
• Views radio status
• Communicates with responders via talkgroups or individual calls

Audio Quality Superior audio for clear communication

• Fully digital audio path
• Supports COTS audio accessories

Benefits

Improved Efficiency Streamlines operator workflows

• Intuitive, browser-based interface
• Puts operators in full control of communications
• Faster and more focused incident response

Enhanced Flexibility Adapts to agency needs

• Scalable hosted service
• Flexible licensing
• Ability to add or remove user seats as needed

Future-Proof Technology Continuously evolving solution

• Customer-focused development
• Regular feature enhancements
• Reduces need for additional IT resources