CRS Call Assist is a specialized software solution designed to enhance call handling capabilities in control rooms. It enables operators to quickly and accurately capture critical information, reduce risks to officers and citizens, and streamline incident response workflows. The software integrates with existing systems to provide a comprehensive tool for emergency response management.

Key Features

Standardized and Custom Forms Enables quick and accurate information capture

• Utilizes general call data forms
• Provides specialized incident forms for locations, people, and vehicles

Automatic Database Searches Puts critical details at operators' fingertips

• Actively searches for relevant information
• Displays critical data on screen for informed decision-making

Information Recording and Sharing Facilitates efficient data management and collaboration

• Records and stores all call information
• Option to push critical intelligence data directly to Records Management System (RMS)
• Allows quick sharing of selected call record data via email

Benefits

Enhanced Operator Efficiency Streamlines call handling process

• Intuitive and focused incident response workflow
• Faster and more accurate information capture

Improved Decision Making Provides comprehensive information for better responses

• Automatic display of critical information
• Integration with Computer-Aided Dispatch (CAD) system

Increased Safety Reduces risks for officers and citizens

• Quick access to essential details
• Improved information sharing between agencies